These premier courses are designed for those seeking professional skills in process management, process improvement, process alignment, customer service and innovation. The Customer Experience and Advanced Business Process Management Methods and Techniques that Deliver!

• Uncover Process Improvement opportunities in just hours
• Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
• Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
• Innovate to compete, set the market trend and even dominate your industry

These programs build your competency in delivering these essential benefits in literally everything you do. Unleashing the power of process and customer experience in your organization today.

The courses are intended to educate the student in the work of the business process professional and customer experience professional and the associated validation is to verify that they have understood and can deliver the concepts.

Open Training
Please find below some of the upcoming training sessions.

• Perth 8-12 July 2011 - Certified Process Professional (Levels 1,2,3,4,5)
  
• Brisbane 25-29 July 2011 - Certified Process Professional (Level 1,2,3,4,5)
  
• Sydney 22-26 August 2011 - Certified Process Professional (Levels 1,2,3,4,5)
• Wellington 29 August-2 September 2011 - Certified Process Professional (Levels 1,2,3,4,5)
  

A complete guide to the Certified Process Professional Open Programme can be found at www.bp2010.com.

In-House and Corporate Training

• Please use our Contact Us page.