The BP Group is a global not for profit business organisation established in 1992. It offers Certified Process Professional qualifications through its Associates and partner network. The CPP is a staged qualification based on a programme of learning, networking and application, which fulfil the BP Group’s mission to engage in activities that promote the practice of business process transformation and change for business benefit. Please click here for further details

If you would like to assess the customer experience of any of your products or services, or you would like to know how your customer experience compares to that of your competitors or your industry, please click here for further details.

If you're looking for a practical team building exercise that inspires your employees and provides innovation for your business, please click here for further details.

Outside In Consulting is connected with a network of trained consultants and has access to the techniques and methods they use to assist organisations in achieving their business goals. Our consulting services include:

• Training - educating your teams in the use of the CEMMethod and the techniques they require to improve your organisation,
• Project Consulting - working directly with your project team during the discover, analysis, review and execution phases to achieve your desired results,
• Mentoring - engaging with your teams to provide guidance and assistance as and when they require.
  

We provide any combination of these services to assist you in improving and managing your products, services and organisation and aligning you, your organisation and your employees toward delivering Successful Customer Outcomes.

If you'd like to discuss any of our services, or would like to understand how we can help you achieve your goals, please use our Contact Us page to arrange an initial meeting.

We welcome the opportunity to discuss and work with like minded companies and organisations whose goals and strategies are aligned with those of our company. Please use our Contact Us page.

Purchase any or all of the CEMMethod(tm) toolkits below from our Resources page:

• Moments of Truth
• Breakpoints
• Business Rules
• Successful Customer Outcomes
• Bridging the Gap (building the business-technology partnership)
• Innovation (going beyond the traditional mindset and moving to a new process-performance landscape)