"If your revenue stream is disappearing, it's possible that your customers are breaking the rules. But it's far more likely that you're doing the damage yourself, probably by "innovating" in a way that turns off your customers." "Time, money, and simplicity are the underlying drivers of all transformative value, no matter how many features you wrap into a product. Does it save me time or money? Does it simplify my life? Even if you deliver the most amazing features ever seen, if you damage the way in which your product affects time, money, and/or simplicity, you're breaking the most important business relationship rule: You've lowered the transformative value of your product to your customers. And your customers will punish you in turn, by driving down your revenues when they switch to your competitors." This article examines the ultimate goal of any product or service, to make customers lives easier, simpler and more successful. See http://bit.ly/9hnDkX Add Comment Which nations have the best capacity to solve problems? As The Daily Beast launches its new channel, INNOVATION, it surveys the world’s “innovation czars” to rank the best of the best. The world’s problems have never been more complex, which means the importance of solving them has never been more paramount. Thus, innovation has become a national priority, often the central economic priority, for most of the developed world. Ref http://bit.ly/9Slj3G Bold Ideas, Better Lives Challenge 03/18/2010
The Australian Centre for Social Innovation has $1 million to invest. Applications close on Friday April 23rd. See http://bit.ly/d7N2TE | David Mottershead
Managing Consultant, Process & Customer Experience Advocate and Certified Process Master ArchivesJune 2011 CategoriesAll |